Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Call us at 307-766-3264. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog! Please be aware this is for merchandise only, not textbooks.

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Shipping Policies

University Store is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 3 - 5 working days. During August or December, delivery time may take longer.

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Most products purchased from this site may be returned, within 30 days of shipment, for a full refund. Exceptions to this policy include textbooks, technology (music, video games, software) which is not shrink wrapped, and customized products. All merchandise must be returned in saleable condition. Clothing must be unwashed and unworn. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may be returned during this same time period. Merchandise refunds are given at the current selling price.

The textbook returns are dependent on when the purchase is made. Fall and Spring Textbooks are returnable up to Add/Drop Date. Summer Textbooks are returnable within 3 days of the first day of class. Return deadlines for each term will be posted inside the bookstore and on our website. All sales are final on discounted and sale merchandise.

All refund/exchange requests must be accompanied by original receipt and may be subject to approval within 30 days of purchase.

Exceptions: Unopened Technology/Consumer Electronics may be returned within 10 days. Opened electronics/technology are nonrefundable. Special order items (those not regularly stocked) are nonrefundable. If defective, these products may be exchanged within 10 days from the date of purchase. ANY approved refund may be subject to a 15% restocking fee.

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Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 307-766-3264.

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Our support staff will respond within 24 hours.

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